At ARO, we aim to ensure that every customer receives their furniture in perfect condition.

• If a product arrives damaged, defective, or incorrect, customers must report the issue within 24 hours of delivery.
• Once the issue is verified, ARO will arrange for a replacement or exchange where applicable.

Returns or exchanges will only be accepted under the following conditions:

• The product was delivered damaged or defective
• The incorrect product was delivered
• The issue is reported within the required timeframe

Returns will not be accepted if:

• The product has been used after delivery
• Damage occurs due to misuse or improper handling
• The customer changes their mind after delivery
• ⁠The product has been modified or altered
  

Once a return request is approved, ARO will arrange pickup and replacement depending on product availability.